MEM AirTran Airways Transition to Southwest Airlines

On Sunday, November 3rd, JetStream began the AirTran Airways transition to Southwest Airlines in MEM. Charlie Coyle, Emmett Winters, Rob Swanson, Ben Jones and a few special guests worked together with the rest of our MEM JetStream crew to make this transition a success. Charlie Coyle had a few words to say about the transition:

“Let’s See How Far We’ve Come.”  What a song by Matchbox Twenty, but it is also true of what began on the morning of Sunday, November 3rd, 2013 at Memphis International Airport.  For several weeks, Team MEM has been training to begin a new phase within our MEM operation.  A transition that has been a little over a year in the making, and one that brought a king out to welcome it in.

AirTran Airways transitioned to Southwest Airlines in MEM on Sunday, November 3rd, 2013 at 10:00 am (Central Time).  Besides Team MEM welcoming in the new flight, Elvis Presley along with the media welcomed Southwest Airlines to Memphis International Airport.  The team led by Emmett Winters, General Manager and Rob Swanson, Shift Manager executed the transition with ease.  Of course, the team could not have achieved such a great feat without the assistance of Ben Jones, ROC General Manager, Matt Heid, ROC Supervisor/ Trainer, Chris Hughes, CLT Supervisor/ Trainer and Jeff Henshaw, GSO Supervisor who assisted Emmett and Rob with overseeing the AirTran Ops while Rob was in training.

The efforts by all are a great reflection of how JetStream Ground Services supports and provides exceptional customer service to our airline partners.  Our thanks to Team MEM and to all who participated in the weeks that led up to the transition along with those that played a part during the transition week.  Your efforts are what make JetStream standout among out competitors.

New Contract at GSO-Piedmonth Triad Int’l Airport

At 12:01 a.m. on August 30th, we began our newest contract at GSO/Piedmont Triad International Airport.  Below is the email sent out by Charlie Coyle recapping the startup…

Mike Parker and the team did an outstanding job in getting the station off on the right foot.  Unfortunately, Mother Nature decided to throw us a few curve balls during our first few days.  There was a ramp closure due to a lightning strike on the airfield, which shut down the airport for a few minutes until the back-up generator restored power.  The Team worked through the issue and continued to put up a good show for US Airways.

Due to the lack of experience in the agent ranks, our TDY Team of Bob Collins (IND Supervisor/ Trainer), Tina Kroening (IND Ops Agent) and Brett Hill (IND Bag Room/ Ramp Agent) have done a tremendous job in assisting Mike Parker, Alan Lowe, Stephen Knowles, Jeff Henshaw and Charlie Stone with one-on-one hands on training with all aspects of the operation.  Safety has been the focal point of this entire start-up with a secondary focal point on performance which has been outstanding with flights departing 5 to 10 minutes early with all bags onboard.

A BIG thank you goes to the IT Department (Anil an Travis) for their
help in getting the station linked up to the network and the outside world.  THANK YOU to Gail and her team (Bill and Adam) for their assistance during day 1 as well.  Finally, thank you to Ty and Frank for their assistance.