CLT – Ben Sando was fueling equipment recently when he noticed that a Delta MD 90 was taxiing with its bin door open. Ben contacted the Supervisor on duty, Keith Marrow, who then called airport ops and had the issue corrected. Our guys did a great job of being aware of their surroundings and possibly stopping a major problem from occurring with the aircraft.
BOS – While cleaning an aircraft early one morning, Julia and Jerome McIntosh both challenged a TSA agent trying to enter the plane. The agent asked Julia and Jerome a few questions which the two were able to answer correctly. Julia was then told by the TSA agent before leaving that JetStream always does a great job in finding what has been hidden on the aircraft. Kudos to Julia and Jerome and a great job done by the BOS team!
GSO – On two occasions in one day, our amazing GSO team members challenged TSA agents. Don Walker prevented unauthorized access to a secured area and Oscar Lanzas, Robert Sanders, and Inez Marcelino challenged an agent at the gate. These four team members did an amazing job and received a huge compliment from a TSA Inspector. Keep up the good work Team GSO!!!
JetStream’s Pioneering Spirits
The Pioneering Spirit choice for this newsletter is not one, but two very hardworking JetStream team players, Ty Yount and Jon Prater.
Ty and Jon were chosen because of all of the hard work and hours they put in during the CMH transition. The two both worked the bag room every day
during the transition because they were shorthanded. Jon would pick Ty up every morning at 4 a.m. on his way into work and they would work 12-14 hour
daysfor almost a month straight.
Ty and Jon make a great team and did an amazing job working the ramp, learning the new American system and training the other employees the new American way of
doing things. Thank you guys for all of your hard work. You two make a great team!!!
Amanda Catrell recently started her career with JetStream as the Administrative Assistant in Denver, CO.
Amanda is originally from Southern California, but has spent the last 6 years with her husband and children in Okinawa, Japan while her husband
was stationed there as a Marine.
Her husband recently retired, so they decided to settle in his home state of Colorado.
Amanda says she loves working with people and helping them in any way possible. She says she is very excited to be a part of the JetStream
family and is looking forward to a long and happy career with us.
Welcome to the JetStream family Amanda!!!
DEN – Shift Manager
JetStream is happy to have Mark Samsow as our new Shift Manager in DEN.
Mark’s airline industry background began with United Airlines in 2003 when he was recruited and hired as the Senior Operations Manager at SFO and then promoted to Fuel Manager at LAX in 2005. Mark says his experience with United Airlines will make him a valuable asset for JetStream and he is looking to make a long term commitment with our company. Welcome to JetStream Mark!!
PVD – Station Manager Joseph Marino just began his career with JetStream at our PVD station. Joseph came to us from Servisair in Sarasota, FL where he worked as a ramp agent for the past two years. This past February, Joseph moved to Providence to be closer to his family. We are glad you made the move Joseph, welcome to the team!
DEN – 3rd Shift Supervisor
Since high school, Antonio has worked in the airline industry beginning with Wisconsin Air. He has also worked with Northwest Airlines, Delta, and United Airlines above and below wing. Before taking this position in DEN with JetStream, he was a Shift Manager for AIG in Houston.
In his free time, Antonio loves to ski and is looking forward to some serious bike riding in the off season.
Antonio says he’s “really happy to be in DEN and part of the JetStream family”. Welcome Antonio!
BUF-General Manager Beginning January 6th, Ryan Sargent will be our new General Manager in BUF. Ryan comes to us from Piedmont Airlines in Albany, NY where he has been the station manager since 2010.
Before Piedmont Airlines, Ryan was a Ramp Lead/Trainer for JetStream in Wilmington, NC from 2007-2010 and a Supervisor/Fueler for Air Wilmington in Wilmington, NC from 2004-2007. Ryan said that while fueling in Wilmington, he checked with us to see if we had any open positions which we did. We offered him a part time position that he worked while still keeping his full time position with Air Wilmington. He fell in love with the industry and began working with JetStream full time in 2007 through 2010. We are very happy to have Ryan back with us and look forward to him starting on January 6th.
Rob Blacksher has been ouracting General Manager in
Denver the past few months and has recently decided to take the position. Rob has been a shift manager in our CLT location since 2011 and in the airline industry since 1997.
Rob began his airline career with DGS as a ramp agent and quickly moved up to a manager position in 1999. This new position took him to Little Rock, AR through 2001 and then to Tampa, FL where he worked the Continental Airlines contract for the next four years. Rob was then promoted to GM in 2005 and transferred to Las Vegas and then Seattle. In 2011, Rob moved to CLT to join our JetStream team as a shift manager. Congratulations on your promotion Rob!
Terri Chambers has recently been promoted to Training Manager at our CLT station. She has been with JetStream since September and we are excited to have her in this position. According to Larry Wright, “Terri Chambers is dedicated to continued excellence through training. In her role as Training Coordinator, she has been instrumental in building the training program into what it is today. I am confident through her leadership as Manager of Training and Standards, the Training Department in CLT will continue to build and develop new training content and quality programs that will sustain into the future.”
With Terri accepting this position, it will allow her to continue to live her life purpose of teaching and serving. She says she plans to work diligently with the training team to transform the training department into an “Epicenter of Information”.
Congratulations Terri, keep up the good work!
DEN – Manager of Employee Development-Patricia Kimpel just joined our team at the Denver, CO station as our new Manager of Employee Development. She has over 7 years of Human Resource experience, working for companies such as Aegis Communications, TRISTAR Risk Management and Staffing Now, Inc.
Patricia has lived in Colorado for a little over a year and she says she loves it! Please join us in welcoming Patricia to the JetStream Ground Services Team!
In the past month, we have had several employees find wallets, cash, purses, etc. We are so proud of the honest people that we employ here at JetStream. Turning these items in have made the owners and our customers very happy that JetStream is taking care of them. Kudos to you all!
DEN – Jared Schau promoted to Tower Coordinator
BOS – Kevin Jeffers promoted to Security Coordinator
Our newest ground handling station, Delta at Hartford Bradley International airport, recently won the “best performing station in the region” award for the Delta New England region in June. The award is given each month to the station that best key performance indicators or KPI’s.
Way to go BDL!!!!
BOS – Two of Boston’s biggest stars, Valentina and Memoza. These two gals are always receiving gifts from the shuttle gates that they work. This gift was given to them by a few flight attendants from another location. Their likeable personalities factored with their flawless audit score serve as an example that we should all strive to meet!
ROC – Our AWESOME team player in ROC, Kyran Ashford. Kyran received a letter of commendation from Jeff Lamb, EVP of People with Southwest Airlines. Jeff stated in his letter that Kyran was “one of the best Ops Agent I’ve seen in action”. You rock Kyran! We are so very proud to have you as part of the JetStream team!
JAN – The team in JAN received a Delta flight crew recognition on 7/3/13. There was a mechanical delay and a last minute change where most of the passengers had to be transferred to the plane next door. The crew worked tirelessly to ensure the customers were taken care of, even stopping at one point to check on a passenger’s classical guitar to ensure it was out of the weather. The flight crew was very appreciative that the team put so much effort to help minimize the delay. Go JAN!!!
BOS – On July 17, 2013 our BOS station received an outstanding Station Safety Audit from Air Canada. The airline stated that they wanted to “thank Chris Messina and his team/staff in BOS for a successful audit. This is reflected in the decrease in findings overall from 2012 where BOS had 11Findings and 5 Observations to 6 Findings and 2 Observations for 2013” Go team BOS!!!!
MEM Celebrated 10 Years Without a Delay Or Aircraft Damage
JetStream’s Pioneering Spirits
Each month we will be highlighting a JetStream employee so we can all get to know our coworkers on a level that is not so work related. Do you have a special talent? Tell us about it. Have you climbed Mt. Everest? We want to know! Anyone can submit suggestions to Teresa Tucker at firstname.lastname@example.org. We are all spread out across the country and some of us will never get to meet. This is a great way to put a picture and a personality to that voice on the phone or the email that comes across your computer screen.
This month we are highlighting James Cacace, Cargo Manager at PBI.
James began his career with JetStream as a cargo agent in 1999. James found out about us when he went to a UPS job fair down the road from our cargo station. He was told by UPS that if he wanted a job with them, he would have to shave his goatee. James turned around and left. As he was walking, he would stick his head in every door he passed asking if they were hiring. Luckily, he stopped by our office and we were hiring and James started the next day.
James has been with us for over 14 years and says his favorite part of his job is training people and his least favorite are the hours. One of James’s funniest memories of working with JetStream is the day a guy tried to ship shark fins. James refused to let him ship the fins even though the man insisted. Shark poaching is a very serious crime and James wanted no part in it. James knew that the USDA was doing a produce inspection so he called the police who in turn sent the Florida Fish and Wildlife to arrest the man.
Some interesting facts about James:
– He moved to Florida in 1983 with his brother and mother from Tom’s Shore, NJ
– He loves taking photographs of industrial buildings with his Nikon camera. Below are a few of his masterpieces.
– James came up with the name for our employee highlight section”JetStream Pioneering Spirits”
– He is a twin
13 Years: Jenny Sanchez
8 Years: Shirley James
7 Years: Michael Clarke
6 Years: Arthur Ford
5 Years: Jim Strautthaus
4 Years: Tracy Joy Roberts
3 Years: Ty Yount
2 Years:Arnie Knoke
1 Year: Patrick Sanders
Jimmy Cameron from our DEN station recently found a purse on an inbound 787 flight that contained $500. Jimmy immediately turned the purse and cash in to the station manager. The owner returned for her purse and was so happy when she realized the money was still in it. This is the second wallet in one week that Jimmy has found. Awesome job Jimmy!
Last month, Mildred Price retired after working 40 years at BHM. She had been with JetStream since our startup almost 6 years ago and was like a mother to all that worked there. Before joining us at JetStream, she worked for America, GAT, ATS and AGI. The team in BHM threw a going away
party for Mildred before she left to show their appreciation for all that she had done for them. She will be missed by all and we wish her the very best!!
United’s Inaugural Flight to NRT Tokyo
United Airlines began their nonstop service to NRT Tokyo on June 10th. Our team in DEN was proud to be a part in the process to make it happen.
Many news agencies were in attendance along with the Mayor of Denver and the Governor of Colorado.
New Promotion Sarah Mangus was recently promoted to Training Coordinator in BUF. Congratulations to Sarah!!!
IND – We are so very proud of our team in IND for the reverence they showed for a soldier during the deplaning process.
BHM – Patrick Sanders and DeJuan Wright received a pat on the back from Sarah Gintout, Captain with Air Wisconsin.
When the Air Wisconsin’s plane was pushed back from the gate, there was an issue with the cargo door not closing properly. The plane had to return to the gate to be checked out.The captain said Patrick and DeJuan did an amazing job with getting them ground power, ground air, returning gate-check bags
to passengers and being ready to get the plane back out once the issue was fixed. During all of this, they worked extremely hard and had a great attitude the entire time. Great job and thank you Patrick and DeJuan!
JAN – Vaughn Roth/TSA ran an access control test on June 7th and was challenged by JetStream employee Jonathan Ndishabandi. Vaughn went through an emergency exit door and then entered a secure area where he was then challenged by Jonathan. Great job and kudos to Jonathan!!!
Just For Fun Click HERE to find out why you shouldn’t cut in line for a Southwest flight
Two of our team members in ROC, Chris Cooper and Jamey Salvato, recently received a commendation from none other than the CEO of Southwest Airlines, Gary Kelly. The flight crew on SW flight 2852 was very impressed with ROC’s teamwork when they arrived with an unusable aft lav that needed to be cleaned and made serviceable for the flight to continue to MDW. Our team in ROC assessed the situation, began working on the aircraft and had everything up and running for the aircraft to continue. All of this was done in a timely manner and without a single complaint! The flight crew was so appreciative that they sent a memo to the CEO, who in turn sent the team in ROC a thank you note that said “If you continue to work hard together, take care of each other, and win more Customers, I have no doubt that Southwest Airlines will remain strong for many years to come. I’m glad that our future is in your hands”.
On the evening of June 4th, JetStream cleaner Yehualashet Teffesse and JetStream lead Chad Sisk were doing a security search and clean on United inbound flight 1452. Yehualashet and Chad found $1,900 in cash rolled up with a rubber band between two seat bottom cushions.
The two JetStream employees reported the find to Paul Morris/United Airlines who was also on the aircraft completing an audit.
Paul Morris counted and confirmed the amount of money and then turned it in to their manager Chris Ison.
We cannot even begin to explain how proud we are of Yehualashet and Chad for their honesty and integrity. These two posses the qualities
that we look for in all of our employees at JetStream. Thanks to Yehualashet and Chad for being honest and doing the right thing!
Den General Manager – We are happy to announce that Joe Mascaro joined the JetStream Team on June 3, 2013. Joe has over 14 years in the airline industry and previously worked with JetStream from 2003-2006 at our SLC station as the Cargo Manager. Other airlines and companies that Joe has worked for include Delta, Northwest Airlines, Air Serv and Integrated Airlines Services. Joe says that”it is great to be back to the JGS family and I am looking forward to building a cohesive team in the DEN HUB”. We are thrilled to have Joe as part of the JetStream Team again and wish him the best!
Jon Prater will be transferring to CMH to take on the duty of General Manager. He is currently the General Manager at BUF and will be making the move back to the station where he started his career with JetStream as a Supervisor.
Jon’s previous work history includes DGS and America West. Jon is definitely a JetStream team player.He has always been one of our go-to TDY guys when we had new contract openings or needed anyone to fill in. CMH is happy to have Jon back and this move will bring Jon closer to his family members that live in Columbus.
Manager of Training and Standards CLT and DEN – Pamela Johnson will be joining us on Monday June 10th, taking on the role of Manager of Training and Standards for CLT and DEN. Pamela will be stationed in our CLT hub and travel between the two locations.
Her new role will include developing content and training programs for our Hub operationsand overseeingthe trainers in both stations. We look forward to having her as part of our Hub operations and JetStream team.
BUF General Manager – James Virella has just accepted the BUF General Manager position. James is currently our Training Coordinator at the BUF station. He has been with JetStream for one year and he has over 7 years experience in the airline industry. James spent one year with TSA as a Transportation Security Officer and 5 years with Swissport USA as a Department Supervisor, Baggage Services Supervisor and Lead Agent. James says he is “very excited to be moving forward with this company and has enjoyed it so far and looks forward to working even harder to maintain our level of commitment and service in BUF”. Congratulations James!