New Contract at GSO-Piedmonth Triad Int’l Airport

At 12:01 a.m. on August 30th, we began our newest contract at GSO/Piedmont Triad International Airport.  Below is the email sent out by Charlie Coyle recapping the startup…

Mike Parker and the team did an outstanding job in getting the station off on the right foot.  Unfortunately, Mother Nature decided to throw us a few curve balls during our first few days.  There was a ramp closure due to a lightning strike on the airfield, which shut down the airport for a few minutes until the back-up generator restored power.  The Team worked through the issue and continued to put up a good show for US Airways.

Due to the lack of experience in the agent ranks, our TDY Team of Bob Collins (IND Supervisor/ Trainer), Tina Kroening (IND Ops Agent) and Brett Hill (IND Bag Room/ Ramp Agent) have done a tremendous job in assisting Mike Parker, Alan Lowe, Stephen Knowles, Jeff Henshaw and Charlie Stone with one-on-one hands on training with all aspects of the operation.  Safety has been the focal point of this entire start-up with a secondary focal point on performance which has been outstanding with flights departing 5 to 10 minutes early with all bags onboard.

A BIG thank you goes to the IT Department (Anil an Travis) for their
help in getting the station linked up to the network and the outside world.  THANK YOU to Gail and her team (Bill and Adam) for their assistance during day 1 as well.  Finally, thank you to Ty and Frank for their assistance.