We would like to give a HUGE shout out to the Boston Logan International Airport team for an outstanding transition this week. They are an awesome group who
have their work down to a science and work very well together. Jeff said it was the craziest day of his life with the 33 RONs that were completed. Thank you to Jeff,
his leadership team, and the whole BOS crew for an outstanding job!!!
Promotions and New Hires
JetStream’s Pioneering Spirit
We would like to highlight Rob Blacksher in our Summer ’15 newsletter. Rob has been with Jetstream over 4 years and has worked in our
CLT, DEN, BDL, and CMH locations.
Rob was chosen by Joe Gutierrez because he has put in a lot of time and effort in helping turn around our BDL station. Joe said, “A few months ago I asked
Rob for his assistance in helping turn around a struggling BDL station. Without hesitation, Rob accepted the challenge and reported to BDL where began to forge
relationships with our employees and customer. He made an immediate impact and his leadership has really stabilized the station that is now a top performer.
Rob has sacrificed his time away from home, spending long hours on the job and
has had to constantly deal with me:)”
Rob began his airline career in 1997 as a ramp agent in Albuquerque, NM working for DGS. In 1999, he began his management career in Little Rock, AR managing a
Delta contract for 2 years. In 2001, he was selected to manage the first joint venture between DGS and Continental in TPA that ultimately led to partnering in 3 other cities.
Rob’s next stop was LAS where he had oversightof 4 different carriers, DL, WN, AS, and VX. In 2008, Rob was moved to SEA and had oversight of SEA, LAS, and ANC
until 2010 when he left the company.
He then joined our Jetstream family a year later.
Rob mentioned that his most memorable experience in the airline industry was the morning of September 11, 2001 when planes were forced to land across the country in airports they weren’t scheduled to be in with no notice at all. He says he hopes to never experience a day like that again, but what he does remember the most was how inspiring it was to see our
country come together when things were so chaotic. It’s the same spirit that Rob tries to instill in those he works with every day. Thank you Rob for all you do!
CLT – Ben Sando was fueling equipment recently when he noticed that a Delta MD 90 was taxiing with its bin door open. Ben contacted the Supervisor on duty, Keith Marrow, who then called airport ops and had the issue corrected. Our guys did a great job of being aware of their surroundings and possibly stopping a major problem from occurring with the aircraft.
BOS – While cleaning an aircraft early one morning, Julia and Jerome McIntosh both challenged a TSA agent trying to enter the plane. The agent asked Julia and Jerome a few questions which the two were able to answer correctly. Julia was then told by the TSA agent before leaving that JetStream always does a great job in finding what has been hidden on the aircraft. Kudos to Julia and Jerome and a great job done by the BOS team!
GSO – On two occasions in one day, our amazing GSO team members challenged TSA agents. Don Walker prevented unauthorized access to a secured area and Oscar Lanzas, Robert Sanders, and Inez Marcelino challenged an agent at the gate. These four team members did an amazing job and received a huge compliment from a TSA Inspector. Keep up the good work Team GSO!!!
JetStream’s Pioneering Spirits
The Pioneering Spirit choice for this newsletter is not one, but two very hardworking JetStream team players, Ty Yount and Jon Prater.
Ty and Jon were chosen because of all of the hard work and hours they put in during the CMH transition. The two both worked the bag room every day
during the transition because they were shorthanded. Jon would pick Ty up every morning at 4 a.m. on his way into work and they would work 12-14 hour
daysfor almost a month straight.
Ty and Jon make a great team and did an amazing job working the ramp, learning the new American system and training the other employees the new American way of
doing things. Thank you guys for all of your hard work. You two make a great team!!!
CLT – General Manager Ramp Operations
Jeff Pierce has recently been promoted from 3rd Shift Manager on the utility side to the General Manager of Ramp Operations in CLT.
His new responsibilities will include the Southwest and Frontier Ramp operations.Jeff began his career with Jetstream in 2013 and has over 30 years of ramp and utility experience which is why Jeff is the perfect candidate for this position. Keep up the good work Jeff!
CMH – Duty Manager Congratulations to our new Duty Manager in CMH, Ashley Andracchio.
Ashley joined our JetStream team in July 2014 as a Training Coordinator and quickly worked her way up to Duty Manager. Her airline industry career began in 2009 where she worked for airlines such as Piedmont, Air Wisconsin, and Republic Airways.
In her free time, Ashley and her husband love to travel and her passion is cooking. She attended Culinary School while working for Air Wisconsin, but she says she always winds back up at the airport because she really loves aviation.
Congratulations on your new position Ashley, we are happy to have you as part of our team!
BUF-General Manager Beginning January 6th, Ryan Sargent will be our new General Manager in BUF. Ryan comes to us from Piedmont Airlines in Albany, NY where he has been the station manager since 2010.
Before Piedmont Airlines, Ryan was a Ramp Lead/Trainer for JetStream in Wilmington, NC from 2007-2010 and a Supervisor/Fueler for Air Wilmington in Wilmington, NC from 2004-2007. Ryan said that while fueling in Wilmington, he checked with us to see if we had any open positions which we did. We offered him a part time position that he worked while still keeping his full time position with Air Wilmington. He fell in love with the industry and began working with JetStream full time in 2007 through 2010. We are very happy to have Ryan back with us and look forward to him starting on January 6th.
Rob Blacksher has been ouracting General Manager in
Denver the past few months and has recently decided to take the position. Rob has been a shift manager in our CLT location since 2011 and in the airline industry since 1997.
Rob began his airline career with DGS as a ramp agent and quickly moved up to a manager position in 1999. This new position took him to Little Rock, AR through 2001 and then to Tampa, FL where he worked the Continental Airlines contract for the next four years. Rob was then promoted to GM in 2005 and transferred to Las Vegas and then Seattle. In 2011, Rob moved to CLT to join our JetStream team as a shift manager. Congratulations on your promotion Rob!
Terri Chambers has recently been promoted to Training Manager at our CLT station. She has been with JetStream since September and we are excited to have her in this position. According to Larry Wright, “Terri Chambers is dedicated to continued excellence through training. In her role as Training Coordinator, she has been instrumental in building the training program into what it is today. I am confident through her leadership as Manager of Training and Standards, the Training Department in CLT will continue to build and develop new training content and quality programs that will sustain into the future.”
With Terri accepting this position, it will allow her to continue to live her life purpose of teaching and serving. She says she plans to work diligently with the training team to transform the training department into an “Epicenter of Information”.
Congratulations Terri, keep up the good work!
BDL General Manager – Sean Carlin has recently been promoted to take over the BDL station as General Manager in two weeks. Sean is currently our Supervisor in BDL and came to us from Delta Global Services where he had worked as the Supervisor of Operations since 2008.
Sean has lived in Connecticut his entire life and worked in the airline industry the past 20 years. When Sean is not at the airport, he is spending time with his wife and two boys at home.
Welcome Sean, we are happy to have you with us!
PBI Sr. Supervisor A/C Appearance – Enrique Nunez is JetStream’s new Sr. Supervisor of Aircraft Appearance at PBI. Enrique was previously employed with Federal Express as a Material Handler since June 2011. He also worked for over 18 years with American Eagle Airlines in ORD as a Ramp Supervisor.
A few words from Enrique, “Today as I join JetStream, I will welcome every morning with a smile. Look on the new day as another special gift from my creator, another golden opportunity to complete what I wasn’t unable to finish yesterday. Let my first hour set the theme of success and positive action that is certain to echo through entire day.”
Welcome to the JetStream Team Enrique!
On Sunday, November 3rd, JetStream began the AirTran Airways transition to Southwest Airlines in MEM. Charlie Coyle, Emmett Winters, Rob Swanson, Ben Jones and a few special guests worked together with the rest of our MEM JetStream crew to make this transition a success. Charlie Coyle had a few words to say about the transition:
“Let’s See How Far We’ve Come.” What a song by Matchbox Twenty, but it is also true of what began on the morning of Sunday, November 3rd, 2013 at Memphis International Airport. For several weeks, Team MEM has been training to begin a new phase within our MEM operation. A transition that has been a little over a year in the making, and one that brought a king out to welcome it in.
AirTran Airways transitioned to Southwest Airlines in MEM on Sunday, November 3rd, 2013 at 10:00 am (Central Time). Besides Team MEM welcoming in the new flight, Elvis Presley along with the media welcomed Southwest Airlines to Memphis International Airport. The team led by Emmett Winters, General Manager and Rob Swanson, Shift Manager executed the transition with ease. Of course, the team could not have achieved such a great feat without the assistance of Ben Jones, ROC General Manager, Matt Heid, ROC Supervisor/ Trainer, Chris Hughes, CLT Supervisor/ Trainer and Jeff Henshaw, GSO Supervisor who assisted Emmett and Rob with overseeing the AirTran Ops while Rob was in training.
The efforts by all are a great reflection of how JetStream Ground Services supports and provides exceptional customer service to our airline partners. Our thanks to Team MEM and to all who participated in the weeks that led up to the transition along with those that played a part during the transition week. Your efforts are what make JetStream standout among out competitors.
Recently, JetStream received a letter from a very happy passenger at our PIT location. This passenger took a flight into PIT with US Air and witnessed our employee Jermaine Woods taking great care of the baggage he was handling. This passenger, who takes 50-60 flights a year, say he sees a lot of baggage mishandling and it is disappointing that not many people seem to care for others property. He was very impressed with the care and concern that Jermaine was taking with each and every one of the bags he handled.
Jermain takes great pride in his work and it shows. We are very proud to have him as a JetStream team member and we congratulate him for a job well done!
JetStream Ground Services is happy to be back at Piedmont Triad Int’l Airport. We have recently been awarded the US Airways Ground Handling contract at GSO and Mike Parker will be our station manager. Mike has previously held positions with JetStream as part of the Safety, Training and Compliance team and Ramp Manager at PIT. We are excited to be back at GSO and we look forward to further growth at the GSO airport.