We would like to give a HUGE shout out to the Boston Logan International Airport team for an outstanding transition this week. They are an awesome group who
have their work down to a science and work very well together. Jeff said it was the craziest day of his life with the 33 RONs that were completed. Thank you to Jeff,
his leadership team, and the whole BOS crew for an outstanding job!!!
Promotions and New Hires
JetStream’s Pioneering Spirit
We would like to highlight Rob Blacksher in our Summer ’15 newsletter. Rob has been with Jetstream over 4 years and has worked in our
CLT, DEN, BDL, and CMH locations.
Rob was chosen by Joe Gutierrez because he has put in a lot of time and effort in helping turn around our BDL station. Joe said, “A few months ago I asked
Rob for his assistance in helping turn around a struggling BDL station. Without hesitation, Rob accepted the challenge and reported to BDL where began to forge
relationships with our employees and customer. He made an immediate impact and his leadership has really stabilized the station that is now a top performer.
Rob has sacrificed his time away from home, spending long hours on the job and
has had to constantly deal with me:)”
Rob began his airline career in 1997 as a ramp agent in Albuquerque, NM working for DGS. In 1999, he began his management career in Little Rock, AR managing a
Delta contract for 2 years. In 2001, he was selected to manage the first joint venture between DGS and Continental in TPA that ultimately led to partnering in 3 other cities.
Rob’s next stop was LAS where he had oversightof 4 different carriers, DL, WN, AS, and VX. In 2008, Rob was moved to SEA and had oversight of SEA, LAS, and ANC
until 2010 when he left the company.
He then joined our Jetstream family a year later.
Rob mentioned that his most memorable experience in the airline industry was the morning of September 11, 2001 when planes were forced to land across the country in airports they weren’t scheduled to be in with no notice at all. He says he hopes to never experience a day like that again, but what he does remember the most was how inspiring it was to see our
country come together when things were so chaotic. It’s the same spirit that Rob tries to instill in those he works with every day. Thank you Rob for all you do!
CLT – General Manager Ramp Operations
Jeff Pierce has recently been promoted from 3rd Shift Manager on the utility side to the General Manager of Ramp Operations in CLT.
His new responsibilities will include the Southwest and Frontier Ramp operations.Jeff began his career with Jetstream in 2013 and has over 30 years of ramp and utility experience which is why Jeff is the perfect candidate for this position. Keep up the good work Jeff!
CMH – Duty Manager Congratulations to our new Duty Manager in CMH, Ashley Andracchio.
Ashley joined our JetStream team in July 2014 as a Training Coordinator and quickly worked her way up to Duty Manager. Her airline industry career began in 2009 where she worked for airlines such as Piedmont, Air Wisconsin, and Republic Airways.
In her free time, Ashley and her husband love to travel and her passion is cooking. She attended Culinary School while working for Air Wisconsin, but she says she always winds back up at the airport because she really loves aviation.
Congratulations on your new position Ashley, we are happy to have you as part of our team!
ROC and CLT recently celebrated their Southwest Airlines 1 year anniversary. While each station showed their Southwest LUV, ROC
in particular had an amazing time.
Ben Jones was kind enough to share a little bit about the anniversary day with us, please read below. Thanks Ben!
In recognition of Southwest Airlines 1st year anniversary here in Rochester, NY, our team decided to provide a warm LUVing atmosphere for all of our
passengers. We started by decorating our Gate with plenty of Southwest colored balloons and provided Southwest logo pins to our employees. A large
vanilla/chocolate cake and ice cream was also served to our EE’s in celebration. For all of our departing passengers, we created a “Bingo” game where two lucky
passengers had a chance to win a $50 LUV voucher to go towards their future travel plans. CSA and Ops Agents carefully and randomly selected two passengers
according to their boarding pass letter and number in order to win.
A fun day was had by all!
On Sunday, November 3rd, JetStream began the AirTran Airways transition to Southwest Airlines in MEM. Charlie Coyle, Emmett Winters, Rob Swanson, Ben Jones and a few special guests worked together with the rest of our MEM JetStream crew to make this transition a success. Charlie Coyle had a few words to say about the transition:
“Let’s See How Far We’ve Come.” What a song by Matchbox Twenty, but it is also true of what began on the morning of Sunday, November 3rd, 2013 at Memphis International Airport. For several weeks, Team MEM has been training to begin a new phase within our MEM operation. A transition that has been a little over a year in the making, and one that brought a king out to welcome it in.
AirTran Airways transitioned to Southwest Airlines in MEM on Sunday, November 3rd, 2013 at 10:00 am (Central Time). Besides Team MEM welcoming in the new flight, Elvis Presley along with the media welcomed Southwest Airlines to Memphis International Airport. The team led by Emmett Winters, General Manager and Rob Swanson, Shift Manager executed the transition with ease. Of course, the team could not have achieved such a great feat without the assistance of Ben Jones, ROC General Manager, Matt Heid, ROC Supervisor/ Trainer, Chris Hughes, CLT Supervisor/ Trainer and Jeff Henshaw, GSO Supervisor who assisted Emmett and Rob with overseeing the AirTran Ops while Rob was in training.
The efforts by all are a great reflection of how JetStream Ground Services supports and provides exceptional customer service to our airline partners. Our thanks to Team MEM and to all who participated in the weeks that led up to the transition along with those that played a part during the transition week. Your efforts are what make JetStream standout among out competitors.
Cargo Ops Manager – Gil Young comes to us from Southwest Airlines Cargo. He has spent more than 20 years in the cargo industry with management positions at both UPS and FedEx. Now a resident of the Charlotte Metro Area, he enjoys sports and spending time with his family. He is very happy and proud to be a part of the JetStream Ground Services family and we are happy to have him!
In the past month, we have had several employees find wallets, cash, purses, etc. We are so proud of the honest people that we employ here at JetStream. Turning these items in have made the owners and our customers very happy that JetStream is taking care of them. Kudos to you all!
DEN – Jared Schau promoted to Tower Coordinator
BOS – Kevin Jeffers promoted to Security Coordinator
Our newest ground handling station, Delta at Hartford Bradley International airport, recently won the “best performing station in the region” award for the Delta New England region in June. The award is given each month to the station that best key performance indicators or KPI’s.
Way to go BDL!!!!
BOS – Two of Boston’s biggest stars, Valentina and Memoza. These two gals are always receiving gifts from the shuttle gates that they work. This gift was given to them by a few flight attendants from another location. Their likeable personalities factored with their flawless audit score serve as an example that we should all strive to meet!
ROC – Our AWESOME team player in ROC, Kyran Ashford. Kyran received a letter of commendation from Jeff Lamb, EVP of People with Southwest Airlines. Jeff stated in his letter that Kyran was “one of the best Ops Agent I’ve seen in action”. You rock Kyran! We are so very proud to have you as part of the JetStream team!
JAN – The team in JAN received a Delta flight crew recognition on 7/3/13. There was a mechanical delay and a last minute change where most of the passengers had to be transferred to the plane next door. The crew worked tirelessly to ensure the customers were taken care of, even stopping at one point to check on a passenger’s classical guitar to ensure it was out of the weather. The flight crew was very appreciative that the team put so much effort to help minimize the delay. Go JAN!!!
BOS – On July 17, 2013 our BOS station received an outstanding Station Safety Audit from Air Canada. The airline stated that they wanted to “thank Chris Messina and his team/staff in BOS for a successful audit. This is reflected in the decrease in findings overall from 2012 where BOS had 11Findings and 5 Observations to 6 Findings and 2 Observations for 2013” Go team BOS!!!!
MEM Celebrated 10 Years Without a Delay Or Aircraft Damage
JetStream’s Pioneering Spirits
Each month we will be highlighting a JetStream employee so we can all get to know our coworkers on a level that is not so work related. Do you have a special talent? Tell us about it. Have you climbed Mt. Everest? We want to know! Anyone can submit suggestions to Teresa Tucker at email@example.com. We are all spread out across the country and some of us will never get to meet. This is a great way to put a picture and a personality to that voice on the phone or the email that comes across your computer screen.
This month we are highlighting James Cacace, Cargo Manager at PBI.
James began his career with JetStream as a cargo agent in 1999. James found out about us when he went to a UPS job fair down the road from our cargo station. He was told by UPS that if he wanted a job with them, he would have to shave his goatee. James turned around and left. As he was walking, he would stick his head in every door he passed asking if they were hiring. Luckily, he stopped by our office and we were hiring and James started the next day.
James has been with us for over 14 years and says his favorite part of his job is training people and his least favorite are the hours. One of James’s funniest memories of working with JetStream is the day a guy tried to ship shark fins. James refused to let him ship the fins even though the man insisted. Shark poaching is a very serious crime and James wanted no part in it. James knew that the USDA was doing a produce inspection so he called the police who in turn sent the Florida Fish and Wildlife to arrest the man.
Some interesting facts about James:
– He moved to Florida in 1983 with his brother and mother from Tom’s Shore, NJ
– He loves taking photographs of industrial buildings with his Nikon camera. Below are a few of his masterpieces.
– James came up with the name for our employee highlight section”JetStream Pioneering Spirits”
– He is a twin
13 Years: Jenny Sanchez
8 Years: Shirley James
7 Years: Michael Clarke
6 Years: Arthur Ford
5 Years: Jim Strautthaus
4 Years: Tracy Joy Roberts
3 Years: Ty Yount
2 Years:Arnie Knoke
1 Year: Patrick Sanders
Last month, Mildred Price retired after working 40 years at BHM. She had been with JetStream since our startup almost 6 years ago and was like a mother to all that worked there. Before joining us at JetStream, she worked for America, GAT, ATS and AGI. The team in BHM threw a going away
party for Mildred before she left to show their appreciation for all that she had done for them. She will be missed by all and we wish her the very best!!
United’s Inaugural Flight to NRT Tokyo
United Airlines began their nonstop service to NRT Tokyo on June 10th. Our team in DEN was proud to be a part in the process to make it happen.
Many news agencies were in attendance along with the Mayor of Denver and the Governor of Colorado.
New Promotion Sarah Mangus was recently promoted to Training Coordinator in BUF. Congratulations to Sarah!!!
IND – We are so very proud of our team in IND for the reverence they showed for a soldier during the deplaning process.
BHM – Patrick Sanders and DeJuan Wright received a pat on the back from Sarah Gintout, Captain with Air Wisconsin.
When the Air Wisconsin’s plane was pushed back from the gate, there was an issue with the cargo door not closing properly. The plane had to return to the gate to be checked out.The captain said Patrick and DeJuan did an amazing job with getting them ground power, ground air, returning gate-check bags
to passengers and being ready to get the plane back out once the issue was fixed. During all of this, they worked extremely hard and had a great attitude the entire time. Great job and thank you Patrick and DeJuan!
JAN – Vaughn Roth/TSA ran an access control test on June 7th and was challenged by JetStream employee Jonathan Ndishabandi. Vaughn went through an emergency exit door and then entered a secure area where he was then challenged by Jonathan. Great job and kudos to Jonathan!!!
Just For Fun Click HERE to find out why you shouldn’t cut in line for a Southwest flight